Privacy Policy.

Information we collect

When you submit a project brief, we collect the information you provide, including your name, work email, website, store, or social URL, business type, project type, target channel, target date, budget range, reference links, and message.

When you use the free Creative Audit, we process the public product or store URL and the audit details you submit so the requested analysis can be generated. If you choose the paid Creative Action Plan, Pixelense may store a short-lived audit reference and the generated report so a successful Polar checkout can be verified and the report can be delivered or reloaded.

Our server also receives standard technical information needed to deliver and protect the website. This can include your IP address, browser request information, and submission timing. IP addresses are used for short-term rate limiting and abuse prevention.

Payments and Polar

Checkout for eligible self-serve Pixelense products is hosted by Polar. Polar may collect information needed to complete the transaction, such as your name, email, payment information, billing information where required, transaction details, and fraud-prevention signals. Polar handles this information under its own terms and privacy policy.

Pixelense receives or retrieves only the transaction information needed to confirm entitlement and fulfill the purchase, such as the checkout identifier, payment status, product identifier, currency, amount, customer information made available by Polar, and Pixelense reference metadata. Pixelense does not receive or store full payment-card details.

Analytics and local storage

Google Analytics loads only after you choose “Allow analytics.” When enabled, it may process page views, device and browser information, approximate location, referral information, and interactions such as project-form starts, Creative Audit events, product-checkout clicks, or WhatsApp clicks. You can change your choice at any time using “Manage cookie preferences” in the footer.

We use local storage to remember your analytics choice and first-touch campaign information such as UTM parameters, landing page, and referrer. Session storage may also be used briefly after a successful project submission so the thank-you page can record a qualified inquiry when analytics consent has been granted.

How we use information

• To review and respond to project inquiries and prepare proposals.
• To generate free Creative Audits and paid Creative Action Plans requested by visitors.
• To verify eligible purchases and deliver or restore purchased digital content.
• To operate, secure, troubleshoot, and improve the website.
• To understand website performance when you have consented to analytics.
• To meet legal, accounting, tax, contractual, or fraud-prevention obligations when applicable.

Services that may process information

Website files and form handling are hosted through our hosting provider. Project briefs and optional product/reference uploads are validated by the website and delivered privately to Pixelense by email so the studio can review and respond to the inquiry. Uploaded files are not published or used as public portfolio work without separate permission. Do not submit files you are not authorized to share; contact Pixelense to request deletion of an inquiry and its attachments.

Polar processes checkout and payment information for eligible self-serve purchases. Google Analytics processes optional analytics data after consent. Form names, email addresses, entered URLs and upload filenames are not intentionally sent to analytics. If you choose to contact us through WhatsApp, Instagram, LinkedIn, or Pinterest, those services process your activity under their own privacy policies.

Retention and international processing

Inquiry records are kept only as long as reasonably needed to respond, manage a potential or active client relationship, and satisfy legal requirements. Our operational default is to review and remove inactive inquiry records after 24 months unless a longer period is needed for a contract, dispute, or legal obligation.

Creative Audit snapshots used for the paid Action Plan are designed to expire after a limited period. Generated paid reports may be retained by Pixelense long enough to support redelivery, support requests, accounting, and legitimate operational needs.

Because Pixelense works internationally and uses global service providers, information may be processed outside your country. We use providers and contractual arrangements intended to protect information appropriately.

Your choices and rights

You may decline optional analytics. Depending on where you live, you may also have rights to request access, correction, deletion, restriction, or a copy of personal information we hold about you.

To make a privacy request, email contact@pixelense.com. We may need to verify your identity before completing a request. Requests concerning information held directly by Polar may also need to be made to Polar.

Policy changes

We may update this policy when our website, service providers, products, or legal obligations change. The date above identifies the current version.